Quantum Travel System Cancellation PolicyCompany Name: Quantum Travel SystemAddress: VIA FABRIZIO DA MONTEBELLO, 5 - ACQUAVIVA (RSM)Effective Date: 20/08/2024 Policy Last Updated: 23/08/2024

At Quantum Travel System, we strive to provide our customers with the highest quality service and flexibility. However, we understand that plans may change, and cancellations are sometimes necessary.

This cancellation policy outlines the terms and conditions regarding the cancellation of bookings and services offered by Quantum Travel System.

1. General PolicyAll cancellations must be submitted in writing, either by email or postal mail, to Quantum Travel System. Cancellations are effective upon receipt by the company and will be confirmed in writing.

2. Cancellation Deadlines & Fees: Cancellation 60 days or more before departure: Full refund minus a 5% administrative fee or €50, whichever is greater. Cancellation 30 to 59 days prior to departure: 50% of the total booking cost will be refunded.Cancellation 15 to 29 days prior to departure: 25% of the total booking cost will be refunded.Cancellation less than 15 days prior to departure: No refund will be issued.

3. Non-Refundable Items Certain items and services included in your booking may be non-refundable. These typically include, but are not limited to: FlightsInsurance feesVisa processing feesCertain accommodation packagesExcursions or events marked as non-refundable at the time of booking. Please ensure you understand the specific terms attached to these items when booking your trip.

4. Special CircumstancesMedical or Emergency Cancellations: If a cancellation is due to a medical emergency or other unforeseen circumstances (e.g., death in the family, severe illness), Quantum Travel System may consider partial refunds or credit for future bookings on a case-by-case basis. Documentation may be required to verify the situation. Government Restrictions or Acts of God: In the event of government restrictions, natural disasters, pandemics, or other force majeure events, Quantum Travel System will adhere to local regulations and directives. Refunds or rescheduling may be offered based on the specific situation. Refunds under these circumstances are not guaranteed, but we will work with our customers to offer alternative solutions.

5. Group BookingsFor group bookings of 10 or more travellers: Cancellation more than 90 days before departure: Full refund minus a 5% administrative fee or €100, whichever is greater. Cancellation 60-89 days prior to departure: 50% of the total group booking cost will be refunded.Cancellation less than 60 days prior to departure: No refund will be issued. For all group bookings, the cancellation fees apply on a per-person basis.

6. Changes to BookingsChanges to a booking may incur an administrative fee of €50 per person. Any changes made within 30 days of the departure date may be treated as a cancellation, and cancellation fees will apply.

7. Travel InsuranceQuantum Travel System strongly recommends that all travellers purchase travel insurance at the time of booking to cover cancellations, trip interruptions, medical emergencies, and other potential travel issues. Please note that travel insurance policies are subject to the terms and conditions of the provider and are not governed by Quantum Travel System.

8. Refund ProcessRefunds, if applicable, will be processed within 30 business days of receiving the cancellation request. Refunds will be credited to the original method of payment unless otherwise arranged.

9. Contact Information for CancellationsTo initiate a cancellation, don't hesitate to get in touch with us using the following details:Email:assistant@quatumtravel.sm Postal Mail: VIA FABRIZIO DA MONTEBELLO, 5 - ACQUAVIVA (RSM) Please include your booking reference number, full name, and reason for cancellation when submitting your request. We appreciate your understanding of our cancellation policy. Quantum Travel System remains committed to providing excellent service and assisting with any inquiries regarding your booking or this policy.

If you have any questions or require further clarification, please do not hesitate to contact us.